LEGAL
Last updated: 23 August 2026
These Website Terms and Conditions govern your access to and use of https://kairo.agency and any landing pages, qualification forms, audit applications or booking pages operated by Private Agency, trading as Kairo Agency (“Kairo”, “we”, “us” or “our”).
By using the website, you agree to these terms. If you do not agree, you should stop using the website.
Kairo is a Google Ads and performance-marketing agency specialising in health and wellness ecommerce businesses.
The website and our services are intended principally for businesses and people acting in a business or professional capacity. Nothing on the website is intended to create a consumer contract.
You can contact us at contact@kairo.agency.
These terms govern use of the website, the qualification process, audit requests and appointment bookings.
They do not, by themselves, form the complete contract for paid agency services.
Any paid services will be governed by a separate proposal, statement of work, Client Services Agreement, Data Processing Agreement or other written engagement document.
If there is a conflict between these website terms and a signed client agreement, the signed client agreement will take priority in relation to the services it covers.
You may use the website only for lawful purposes.
You must not:
use the website fraudulently or unlawfully;
submit false, misleading or impersonated information;
attempt to gain unauthorised access to the website or connected systems;
introduce malware, harmful code or automated attacks;
scrape, copy or extract website content using automated means without permission;
interfere with the operation or security of the website;
misuse our forms or communication systems;
infringe our intellectual-property rights or those of another person; or
use the website in a way that could damage Kairo, its clients, users or service providers.
We may restrict or block access where we reasonably believe the website is being misused.
We take reasonable care when preparing website content, but it is provided for general business and marketing information only.
It is not legal, financial, tax, medical or regulatory advice and should not be relied upon as such.
Advertising platforms, policies, algorithms, market conditions and available features change regularly. We do not guarantee that every page will always be complete, current or free from errors.
Submitting a qualification form, requesting an audit or booking a call does not:
guarantee that your business qualifies;
require Kairo to accept you as a client;
create an agency-client relationship;
guarantee that an audit or recommendation will be provided; or
reserve capacity unless we confirm this separately.
We may use information such as business type, revenue range, advertising activity and ad spend to determine whether our services appear suitable.
You agree that information submitted through our forms will be accurate and that you are authorised to provide it on behalf of the relevant business.
We may decline or discontinue an enquiry where:
the business falls outside our current criteria;
the information supplied appears inaccurate or incomplete;
there is a conflict of interest;
the business, product or proposed advertising may breach applicable law or platform policies;
we do not have suitable capacity; or
we otherwise reasonably decide not to proceed.
When you book a call, you authorise us and our booking and communications providers to use the details supplied to:
create and manage the appointment;
send confirmation messages;
send email or SMS reminders;
communicate about rescheduling or cancellation; and
follow up concerning the requested audit or services.
You are responsible for providing an accurate email address, telephone number, country code and timezone.
Message or data charges imposed by your telephone provider may apply.
You can cancel or reschedule using the options provided in the booking confirmation. Marketing communications can be opted out of separately. Appointment and service messages may still be sent where necessary to administer an active booking.
Our website may describe our offer using wording such as:
“We Install the Google Ads System Behind $50M+ in Revenue in 14 Days. Or You Don’t Pay.”
This statement describes a conditional service offer. It does not mean that Kairo guarantees that a client will generate $50 million, or any particular amount of revenue, within 14 days or at any other time.
The reference to revenue describes historical experience or results associated with systems, campaigns or work supported by Kairo. Historical examples do not guarantee future performance.
Any binding entitlement not to pay must be expressly included in the applicable signed client agreement. That agreement must define matters such as:
eligibility for the offer;
the agreed system and deliverables;
when the 14-day period begins;
what constitutes installation or completion;
the access, information, materials and approvals the client must provide;
delays caused by the client or third-party platforms;
exclusions and dependencies; and
how any non-payment right is claimed.
If these matters are not included in a signed client agreement, website wording alone does not create an unconditional guarantee or automatic right to a refund or non-payment.
Advertising results depend on factors outside Kairo’s control, including:
advertising-platform algorithms and policies;
account history;
competition and auction conditions;
advertising budget;
product demand, price and availability;
website speed and conversion performance;
tracking accuracy;
creative assets and product claims;
customer behaviour;
market and economic conditions; and
the client’s implementation of recommendations.
Unless expressly stated in a signed client agreement, we do not guarantee:
revenue;
profitability;
return on advertising spend;
lead or sales volume;
conversion rate;
cost per acquisition;
advertising placement;
uninterrupted campaign delivery; or
approval or continued availability of any advertising account.
Case studies, testimonials, projections and performance examples illustrate particular circumstances. They should not be treated as promises of identical results.
Kairo is an independent agency. References to Google, Google Ads and other third-party platforms do not imply ownership of, control over or affiliation with those platforms unless expressly stated and currently valid.
Advertising activity remains subject to the relevant platform’s terms, advertising policies and enforcement decisions.
Where Kairo manages Google Ads for a client:
management fees should be identified separately from Google advertising spend;
the client may request its Google Ads customer ID;
cost and performance information will be made reasonably accessible as required by applicable Google third-party policies; and
each end advertiser should operate through an appropriately separate advertising account.
We cannot prevent a platform from reviewing, limiting, rejecting or suspending an advertisement or account.
Where you engage Kairo for services, you remain responsible for:
the legality and accuracy of your products, services and business;
product, performance, health, wellness and medical claims;
holding appropriate evidence to substantiate advertising claims;
website content and consumer information;
prices, promotions, fulfilment and customer service;
compliance with ecommerce, consumer, advertising and industry rules;
your privacy notices, cookie controls and consent mechanisms;
the lawful collection and use of customer data;
the security of your own administrator credentials;
information, materials, instructions and approvals supplied to Kairo; and
compliance with advertising-platform policies.
You must not instruct Kairo to:
publish misleading or unlawful claims;
use customer data without an appropriate lawful basis;
circumvent platform-review or enforcement systems;
create invalid clicks, impressions, leads or conversions;
misrepresent your identity, products or business; or
carry out any other unlawful or prohibited activity.
We may refuse, pause or discontinue work that we reasonably believe could breach law, regulation, platform policy or third-party rights.
Any ownership, access, handover and removal arrangements for client advertising, analytics, ecommerce or CRM accounts will be governed by the applicable client agreement.
Where Kairo receives access to client-controlled accounts, access must be limited to what is reasonably required to provide the agreed services.
The client confirms that it has authority to:
grant the required account access;
provide the data and materials supplied to Kairo;
instruct Kairo to process relevant personal data; and
permit connected platforms and service providers to process that data.
Where Kairo acts as a processor, the processing will be governed by appropriate data-protection provisions or a separate Data Processing Agreement.
The website and its content—including text, design, graphics, branding, page structure, videos, reports, frameworks and other materials—are owned by or licensed to Kairo unless stated otherwise.
You may view the website for your own legitimate business use.
You must not reproduce, republish, sell, license, distribute, modify or commercially exploit a substantial part of the website or its content without our written permission.
Ownership and licensing of work created for a client will be governed by the applicable client agreement.
The website may connect to or contain links to services operated by third parties, including Framer, Cal.com, GoHighLevel, LeadConnector, Zapier and Google.
Those services are governed by their own terms, policies and availability.
We are not responsible for:
third-party websites or content;
changes to third-party services;
outages or technical failures outside our reasonable control;
third-party account suspensions or policy decisions; or
losses resulting from your separate relationship with a third-party provider.
A link does not necessarily mean that Kairo endorses every statement, product or service on the linked website.
We aim to keep the website reasonably available and secure but do not guarantee uninterrupted, error-free or malware-free access.
We may update, suspend, restrict or withdraw all or part of the website without notice where reasonably necessary for maintenance, security, legal compliance or business reasons.
You are responsible for using appropriate device security, current software and secure internet practices.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
another liability that cannot legally be excluded.
Subject to that:
the website is provided on an “as available” basis;
we are not liable for business decisions made solely from general website information;
we are not liable for indirect or consequential losses arising from website use;
we are not liable for loss caused by third-party platforms, systems or links outside our reasonable control; and
any liability relating to paid client services will be governed by the applicable client agreement.
Our collection and use of personal data are explained in our Privacy Policy.
The use of cookies, analytics, advertising pixels and similar technologies should also be explained through our cookie controls or Cookie Notice.
We may update these terms to reflect changes in our website, services, technology, business practices or legal obligations.
The latest version will be published on the website with an updated revision date.
Changes to these website terms will not retrospectively alter an existing signed client agreement unless that agreement expressly allows it.
If part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
A failure or delay in enforcing a right does not waive that right.
No person other than you and Private Agency has a right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
These terms and any non-contractual dispute arising from them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, except where applicable law requires otherwise.
For questions about these terms, contact:
Private Agency, trading as Kairo Agency
Email: contact@kairo.agency
Website: https://kairo.agency